How do I order?
You may place an order by filling in the order form on this website. When you place your order, we will issue you with an order number by email.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received we will contact you by email or telephone.

Do you ship products outside Australia?
We only sell and ship products within Australia. We will not make deliveries outside of Australia.

How much is delivery?
All prices indicated for products on our web site exclude delivery charges. Delivery is charged at flat-rate of $10 per item.

How long is delivery?
Delivery will be within 24 hours.
If there are any unforeseeable delays, you will be contacted by our customer service team.

How can I pay?
We accept Visa, MasterCard and PayPal.

What is PayPal?
PayPal is a service that lets anyone with an email address securely send and receive online payments using their credit card or bank account.

Do your prices include GST?
All purchases include GST unless otherwise stated on the product listing.

Is it safe to shop online? What security measures do you have in place?
We have strict security measures in place to keep your privacy protected and your information confidential at all times.

We use 128bit encryption, one of the highest levels of encryption technology available. Our secure certificate has been issued by Starfield Technology, a secure certificate issuer - verified and audited by KPMG.

How do I get a Tax Invoice?
Once your order has been processed, we will email you a tax invoice with your order confirmation. Your tax invoice is your proof of purchase.

What is your returns policy?
Your satisfaction is important to us and we hope that you are delighted with your purchase. If for any reason you are unhappy with your purchase in any way, simply notify us by email and we'll issue you with a full refund (excluding delivery fees).

Please either email us at sales@myshoeshop.com.au or call our customer service team to organise your refund. Shipping and handling charges are non-refundable unless the return is a result of our error (e.g. wrong product shipped). In the case of the wrong item being shipped, My Shoe Shop will cover the return shipping costs.

Can I send my own courier to pick up from your warehouse?
No, for product insurance reasons we must ship the product from our warehouse.